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    Patient Tools
    Patient Tools  /  FAQs


    Find quick answers to your questions about our policies and procedures.

    Who do I call if I have a billing question?

    For billing questions, please call Krystine Drape-Manley at 704-316-7550.

    How do I request a prescription refill?

    If you need to request a refill of a prescription, please call your pharmacy at least 48 to 72 hours before your prescription runs out.

    How long does it take to obtain an appointment?

    Calling our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule appointments within 24 hours and can schedule same-day appointments for those requiring urgent care.

    What do I need to bring with me to my appointment?

    Patients should bring the following items with them to their appointment: insurance card, actual prescription bottles or a list of current prescriptions and over-the-counter medications, insurance copay, and immunization records.

    As family physicians, can you serve as primary care providers for children as well as adults?

    Yes. Our family physicians, board certified in family practice, are qualified to deliver comprehensive care, regardless of age, sex, organ system or type of problem, be it biological, behavioral or social.